Our return policy

Return and exchange of goods.

Goods can be returned within 14 days . Money is returned to the same payment method with which the order was purchased. Money can only be paid out to the person who made the order. As a customer, you pay for the costs of returning the goods to us. You can get the value of the goods back, but not shipping costs. The item must be in original condition to get the money back. Read about the item's condition further down.

How to exchange / return an item.

Exchange by sending the goods to us. :

1) IMPORTANT! Write a note with your order number and which items you want to exchange for and put together with the items.

2) Send goods you want to exchange and note back to us. You pay for the shipping back to us. We only receive goods sent directly to the address below. Items sent to a parcel box or post office will not be accepted. If you send with DAO, enter our phone number as 25940208.

Sport Nordica
ATT: RETURN
Vesterbrogade 173
1800 Frederiksberg
Denmark

3) Feel free to send us an email with your order number and that you wish to exchange, so that we are aware of the package.

4) We receive the package. Please note that it can take up to 7 days, depending on which shipping method you sent the goods with. 5) We exchange the goods and send them to you. We pay for the shipping for the exchange items. If there is a difference in the value of the new goods, we will contact you for payment with MobilePay or something else before we send the goods.

Return Policy Summary.

Return: You can return your order within 14 days. As a customer, you pay for the costs of returning the goods to us. You can get the purchase amount back, but not shipping costs. See info about the item's condition below.

Exchanged: As a customer, you pay for the costs of returning the goods you wish to exchange. We pay the shipping for the items you wish to exchange.

Condition of the product : You can try on the product in the same way as you would in a physical store. You are liable for any deterioration of the product. In order to receive the item's full value back, the item must be in its original condition and packaging. If the item is not in original condition, you can only get a percentage of the item's value back based on the commercial value.